See all your customer conversations in one fast shared inbox — email, live chat, customer portal, and self-service docs. Answer fast with AI drafts your team approves before anything is sent.
Set up in 2 minutes · Cancel anytime · Nothing charged until you choose a plan
"Every request has been a 403 since 09:10…"
"Could you update our VAT number on…"
Every way your customers reach you — unified in one clean inbox
Legacy helpdesks are bloated with enterprise junk nobody asked for, priced with aggressive per-seat penalties, and cluttered with unhelpful bots that alienate your customers. We built TickitDex to be the exact opposite: fast, simple, human, and running on your own domain.
Sign up, pick your subdomain, and your desk answers at yourname.tickitdex.com. Your customers see your company, your hours, and your colours — never a generic third-party ticketing portal. Your team works in one clean view instead of juggling five browser tabs.
Hi team — every call to the API has returned a 403 since about 09:10. Nothing changed on our side. Is there an incident we should know about?
Hello Alex — thanks for the detail. We found a latency in the key service, applied a fix at 10:15 and are clearing the queue now. Your calls should succeed within the hour…
No marketplace of 50 plugins to install or configure. Everything is built-in, beautifully integrated, and ready from day one.
Email, live chat, and portal requests arrive as unified tickets — with the customer's history, company, and earlier conversations attached.
Suggested replies grounded strictly in your knowledge base and past verified answers. A suggestion is just a draft — an agent reviews and sends every word.
Publish clear, searchable articles straight from your portal. Repeat questions get answered before they ever turn into a support ticket.
Set target response times per priority and category. If time runs low, tickets escalate automatically before customer promises get broken.
Save instant answers for questions you get daily, categorize tickets on arrival, and route issues directly to the teammate with the right skills.
Track ticket volume, first-response times, and customer satisfaction without vanity fluff — plus a complete audit log of who touched every ticket.
No artificial feature gates or enterprise tier games. Every single plan includes the complete desk — live chat, customer portal, help centre, and unlimited tickets. You only choose how many team seats you need. Cancel anytime.
or $4.00 a month, billed annually
Essential automated resolution support for early-stage products and solo founders.
or $32.50 a month, billed annually
Autonomous resolution engine with multi-channel support for growing support teams.
or $99.00 a month, billed annually
High-capacity automated resolutions, expanded knowledge base and unlimited seats.
Looking for dedicated resolution volume, continuous knowledge base sync, or custom SLAs tailored to your team? Let's talk — we'll design a custom package that fits your exact support workflow.
Zero surprise fees. You're never charged until you review your order at checkout, and your desk is ready the moment payment is confirmed.
Six reasons fast-moving teams choose simplicity and speed over bloated enterprise software.
Name your desk, pick your subdomain and timezone, write a greeting. Start answering tickets immediately without expensive consultants or training seminars.
See the platformInvite your teammates into specific roles. Stop getting penalized by punishing per-seat markups just because another colleague needs to help a customer.
Compare plansDrafts are generated strictly from your approved help articles and past answers — never from the open internet, and never sent without a person reviewing it first.
See how drafts workFirst-response targets are visible on every ticket. Breached timers escalate automatically so problems get caught before they become emergencies.
See SLA timersEach desk is an isolated workspace with its own database partition. Customers only see their own tickets, and staff actions are recorded in a permanent audit log.
Ask about privacyNo complex installations to undo. If TickitDex ever stops being useful, cancel your subscription in two clicks. Monthly or annual is always your call.
Talk to usClaim your desk subdomain in seconds. Test drive the platform, invite your team, and see how clean customer communication can be. Cancel anytime with zero hassle.
Ask about migrating from your current helpdesk, team seats, custom domain setups, or data privacy. A real person answers, usually within a few hours.
We also maintain a public service status page with live uptime — the exact same metrics we monitor internally.
Where your customers reach you
